I still hadn’t received my PIP claim form despite calling them nearly three weeks previously, plus the housing benefit form hadn’t made it’s way here, shock horror! and I hadn’t heard from any of the hospitals, doctors including Simplyhealth.
So with my headache at an 8/10 on the pain scale, I had already got myself prepped landline phone was by the bed, computer in the bedroom and our room is next to the office (with all the paperwork) Andrew headed off to work and I thought it was time to deal with some incompetence.
First call, the DWP now in my original call you go through all the questions and towards the end of the call the handler gives you a number and explains if you haven’t heard received your forms in 2-3 weeks call back, as if your forms are not returned within 4 weeks your claim is cancelled. That strikes the fear of god into me, so I took it really seriously, 2-3 weeks, today is 2 1/2 weeks exactly, so with no forms I am ringing. I speak to a young lady who takes me through security, as usual, and I explain my predicament. The concern I have that my forms haven’t arrived and my claim will be cancelled if I don’t get them back by the end of next week, to my horror she replies oh no they were sent out yesterday! Yesterday! What the hell, I rang nearly three flaming weeks ago, I will hasten to add I was calm on the phone the turmoil was all internal at this point, but purlease DWP what the hell does it take? So it appears this PIP claim is going to be the slowest most long drawn out process ever, and I wish to god I could go back to work, NOW !! So the whole four week cancellation of claim thing might have been a load of rubbish it appears if they don’t send the form until three weeks after your original call!
Secondly, Housing Benefit, I mentioned recently that we had sent our forms back to the Job Centre/DWP back in early March and they got lost, and a couple of weeks ago I requested new ones and emails were being sent yadda yadda …. guess what same again. Nothing. Well yesterday’s second call was to the local housing authority, more security, more rubbish excuses of we definitely sent those out over two weeks ago! Oh you haven’t had them? Oh well send more! See that wall over there I think I might go and just bang my head on it !! Well it’s not like my suffering can get worse is it?
Finally I decided to ring Simplyhealth to discuss my private health coverage, they have been amazing to date. They have covered and spent an absolute fortune on trying to find out what is wrong with me. Today I think was the end of the journey. I called to tell them that I didn’t need to go and see Dr Lim as I would be going to see him via the NHS, it seemed silly trying to confuse the system seeing him privately as well as via the NHS so let’s keep it as easy as possible. So whilst on the phone I wanted to know when my last appointment with Dr Weatherall would expire, they had agreed to one last consultation. The young lady then advised the medical report had been received 30th January so it was going to expire on 30th April so that was today, now, immediately. I was devastated. My last chance to see Dr Weatherall had slipped back to the NHS drawing board. I then tried to explain about the possible EDS diagnosis, she had never heard of it? I had to spell it to her, I am sure she was googling as we spoke. Anyway she said as it was all chronic they wouldn’t cover me so that was the end of the claim, I really was gutted after all the good stuff it felt like a bit of a kick in the guts. But she was only doing her job I suppose.
So suddenly the stress level didn’t help too much and I needed to rest a little, a few more painkillers were needed and a little weep. Feeling miserable really sucks !! Following up with doctors and hospitals would have to wait another day I really had done enough for one day and it wasn’t even lunchtime!!